Hillside Tech Support

 

Effective Date: 13 May 2025

Business Name: Hillside Tech Support

ABN: 74 458 234 394

Email: hello@hillsidetechsupport.com.au

 

 

1. 

Introduction

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Hillside Tech Support respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

 

 

2. 

What Information We Collect

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We may collect the following types of personal information:

 

• Full name

• Email address

• Phone number

• Residential or business address

• Device details or IT system configurations

• Payment and billing information (for invoicing)

• Any other information voluntarily provided during communication or service delivery

 

 

3. 

How We Collect Your Information

 

We collect personal information when:

 

• You contact us via phone, email, web form, or social media

• You engage us for IT services

• You visit or interact with our website

• You leave reviews or testimonials

• We troubleshoot or remotely access your devices with your permission

 

 

4. 

How We Use Your Information

 

We may use your information to:

 

• Provide IT support and related services

• Respond to inquiries or customer service requests

• Send invoices or billing information

• Improve our services and website

• Meet legal and tax obligations

 

 

5. 

How We Store and Protect Your Data

 

Your data is stored securely using password-protected systems, encrypted email, and cloud platforms with industry-standard security. We take reasonable steps to prevent unauthorised access, misuse, loss or disclosure.

 

 

6. 

Sharing Your Information

 

We do not sell, rent or trade your personal information. We may disclose your information to third parties only when:

 

• It is necessary to deliver services (e.g. IT vendors or software providers)

• Required by law or regulatory authorities

• You have given explicit consent

 

 

7. 

Accessing and Updating Your Information

 

You have the right to request access to personal information we hold about you and to request corrections. To do so, please contact us at hello@hillsidetechsupport.com.au.

 

 

8. 

Cookies and Analytics

 

Our website may use cookies and analytical tools to understand how visitors interact with our site. This helps us improve user experience but does not identify individual users.

 

 

9. 

Third-Party Links

 

Our site may contain links to other websites. We are not responsible for the privacy practices of third-party sites.

 

 

10. 

Complaints and Contact

 

If you have any concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

📧 Contact: hello@hillsidetechsupport.com.au

📍 Location: Adelaide Hills, SA, Australia